A+ Certification

Public Training Course - Taught Live OnLine

Training Description

This online A+ Certification technical training course is specifically designed to prepare the student to successfully pass the A+ Essentials Exam, and the A+ IT Technician Exam, and receive their CompTIA A+ Certification.

Training Objectives

As a result of this training, you will be able to:

• Pass both A+ Essentials and A+ IT Technician Exams.
• Receive the Comptia A+ Certification.
• Have an understanding of PC Hardware and PC Operating Systems.
• Utilize standard trouble shooting techniques, according to industry best practices.
• Build PC Computers.
• Service PC Computers
• PC Preventative Maintenance.

Prerequisites

Students should have a basic understanding of PC type computers, from a user’s perspective. Successfully pass a preliminary exam on Computer basics, or complete the 2 day Computer Basics course.

Training Outline

Introduction to the A+ Course

• The Instructor
• The A+ Examinations & Comptia
• Course Overview
• Course Objectives.
• A roadmap to passing the A+ Exam.

The Logical Flow of Data:

• When the PC is turned on
• POST, BIOS, and CMOS. Successful system boot.
• Moving Data within the PC. Buses, RAM, CPU, and Chip Set
• The Normal operation of the PC.

The Visual PC

• Component Identification: Motherboard
• Component Identification: Connections & Ports
• Component Identification: Other
• Component Identification: Quiz

Bits, Bytes, and other Geek Terms

• Bits, Bytes, etc.
• Hexadecimal
• Quiz

The Operating System

• What is an Operating System
• Operating System Functions
• PC Operating Systems
• Other Operating Systems.

Windows Basic Training

• Operating System Interface
• Short Cut Keystrokes
• Operating System Utilities
• The Control Panel
• The Windows Registry
• Backing Up.
• Windows Basic Training Quiz.

Electricity & Safety

• Basic Electricity
• ESD and ESI
• Procedures for assuring Safety
• Safety Equipment and their use.
• The Technician’s Tool Kit
• The MSDS
• Electricity & Safety Quiz

The Central Processing Unit

• CPU History
• CPU Packages
• CPU Installations
• The Pentium through the i7 Processor from Intel
• CPU Quiz

Random Access Memory

• What is RAM, and how does it work.
• Physical RAM
• Logical RAM
• Types of RAM
• RAM Banking
• The Windows OS and RAM.
• Troubleshooting RAM
• RAM Quiz

Motherboards & BIOS

• Motherboard types and form factors.
• Configuring the Motherboard
• BIOS and BIOS Manufacturers.

The Expansion Bus

• Expansion Buses from ISA to PCIe
• IRQs
• IO Addressing
• Troubleshooting the Expansion Bus.
• Expansion Bus Quiz

Storage

• Hard Drive Disk Storage
• Floppy Disk Storage
• CD Disk Storage
• SCSI
• RAID
• Backing Up
• SANS & NATS
• Storage Quiz

Monitors & Video Cards & Sound

• The CRT
• The LCD
• Troubleshooting Monitors
• Video Cards
• Sound Cards
• Speakers
• Video & Sound Quiz.

The Command Line Interface

• Command Line Interface
• Useful commands
• Troubleshooting from the command Line.

Windows 2000

• Evolution of Windows 2000
• Installing Windows 2000
• Configuring Windows 2000
• Trouble Shooting Windows 2000
• Windows 2000 Quiz

Windows XP

• Evolution of Windows XP
• Installing Windows XP
• Configuring Windows XP
• Windows XP Utilities & Registry
• Troubleshooting Windows XP
• Windows XP Quiz

Windows Vista and Windows 7

• Evolution of Windows Vista
• Installing Windows Vista
• Configuring Windows Vista
• Troubleshooting Windows Vista
• Windows Vista Quiz

Printers & Scanners

• Types of Printers
• Impact printers: Dot Matrix
• Non Impact Printers: Thermal, Dye Sublimation, Ink / Bubble Jet, Lasers.
• Installing Printers
• Troubleshooting Printers.
• Printer Quiz

Portable PCs

• The Evolution of the Laptop PC
• Batteries
• Expansion: PCMCIA, Fire Wire, & USB
• Care & Maintenance
• Upgrading the Laptop.
• Portable PC Quiz.

A+ Networking

• Topologies
• Ethernet
• Networking Operating Systems
• Networking Protocols
• Net Beui
• IPX / SPX
• TCP / IP
• Configuring
• Addressing
• Connecting to the Internet
• Troubleshooting TCP/IP
• Wireless Networking
• Networking Quiz.

Computer Security

• Basic threats and the Computer Virus
• Configuring your PC and Network for Security
• Certificates
• PKI
• Kerberos
• Security Protocols.
• Computer Security Quiz.

The Computer Technician’s Best Practices.

• Customer Interaction
• Ethics

Course Review

• Each student is given an exam, to be done after class for submission to the Instructor.

Course Summary