CompTIA A+ Certification Support Technician

 Course Length - 5 Days

Course Description

This course prepares students for the CompTIA A+ 220-602 certification exam (2006 Objectives). Students will learn how to support PC hardware in a business setting, including installation, troubleshooting, and component replacement. The target student for this course is responsible for maintaining PCs in their workplace, and has already completed the CompTIA A+ Certification: Essentials course (or has equivalent experience).

Course Outline

Power systems

• Power supplies
• Power conditioning and management
• Power supply troubleshooting

CPUs and motherboards

• CPU and motherboard installation
• Motherboard troubleshooting

Memory systems

• RAM installation
• Memory troubleshooting

Expansion cards

• Host system interaction
• Expansion card installation
• Laptop expansion device installation
• Legacy device installation
• Expansion card troubleshooting

Data storage devices

• Hard drives
• Optical drives
• Removable storage devices
• Tape drives and backup systems
• Storage device troubleshooting

Ports, connectors, and cables

• Serial and parallel ports, cables, and connectors
• Keyboards, mice, and pointing devices
• USB ports, cables, and connectors
• IEEE 1394 ports, cables, and connectors
• Infrared and Bluetooth wireless ports
• Multimedia ports, cables, and connectors
• Port, cable, and connector troubleshooting

Printers and scanners

• Printing technologies
• Printers
• Scanners

Display devices

• Monitors
• Troubleshooting and maintaining display devices

Portable computers and devices

• Communication connections
• Component replacement
• Portable computer power sources

Operating system management

• Directory and file management
• System management
• The Registry

Operating system monitoring

• System monitoring
• Event monitoring

OS maintenance and troubleshooting

• Operating system maintenance
• Operating system troubleshooting

LAN networking

• Networking configuration
• Resource sharing

Internet connections

• Internet connectivity
• Network protection

Network troubleshooting

• Network problem resolution

Security

• Local security
• Auditing and logging
• The human aspects of security

Maintaining the PC environment

• Safety and hazards
• Professionalism
• Troubleshooting and maintaining PCs

Appendix A: Certification exam objectives map

• Comprehensive exam objectives

Appendix B: Binary, octal, and hexadecimal numbering

• Count like a computer

Appendix C: Reference tables

• Error messages and their meanings
• Interrupts, DMA channels, I/O ports, and more
• Conventions and precautions