CompTIA A+ Certification Remote Support Technician

Course Description

This course prepares students for the CompTIA A+ 220-603 certification exam (2006 Objectives). It is designed to prepare students to assist users remotely as a help desk or call center support technician.

Course Outline

Expansion cards

• Expansion card installation
• Legacy device installation
• Expansion card troubleshooting

Data storage devices

• Hard drives
• Hard drive troubleshooting

Printers and scanners

• Printing technologies
• Printers
• Scanners

Operating system management

• Directory and file management
• System management
• The Registry

Operating system monitoring

• System monitoring
• Event monitoring
• Virtual memory

OS maintenance and troubleshooting

• Operating system maintenance
• Operating system troubleshooting

LAN networking

• Networking configuration
• Resource sharing

Internet connections

• Internet connectivity
• Network protection

Network troubleshooting

• Network problem resolution

Security

• Local security
• Auditing and logging
• Security hardware
• The human aspects of security

Maintaining the PC environment

• Professionalism
• Troubleshooting and maintaining PCs

Appendix A: Comprehensive exam objectives map

Appendix B: CompTIA A+ acronyms