IT Asset Management: A Comprehensive Overview

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Training Description

This online, self-paced IT Asset Management course has been designed to provide candidates with an overall understanding of IT Asset Management (ITAM) as a process set and the IT Asset Management Lifecycle. Candidates will gain a foundational understanding of ITAM related activities including Hardware Asset Management and Software Asset Management. In addition, candidates benefit from receiving best-practice related guidance as to how to integrate these activities and processes into an overall Service Lifecycle within IT. The course includes practical examples, case-studies and additional exercises that help to solidify the key concepts of ITAM and how to drive cost efficiencies within IT as well as providing a practical overview of the kinds of IT Asset Management certifications available in the IT Industry today.

Training Objectives

Upon successful completion of this course, candidates will be able to:

• Describe the principles and objectives of IT Asset Management Processes
• Explain key differences between Software Asset Management and Hardware Asset Management Processes
• Identify how they could potentially scope and plan IT Asset Management process intiatives for their organization
• Describe how IT Asset Management (ITAM) aligns with best practice frameworks and standards such as ITIL®, ISO2000®, and COBIT®

Prerequisites

Experience and knowledge of IT computing environments would be helpful but it is not essential.

Audience

This course is for all IT Staff, system and network administrators, managers, IT Administrators, IT executives as well as IT Audit professionals that are seeking a deeper understanding of IT Asset Management Processes.

Training Outline

Module 00: Course Introduction

Module 01: IT Asset Management Overview

• What is IT Asset Management?
• Unique Business Issues facing the IT Asset Manager
• SAM vs. HAM: Software Asset Management vs. Hardware Asset Management
• Benefits of IT Asset Management: Qualitative and Quantitative
• Module Summary

Module 02: IT Asset Management Lifecycle

• Introduction to the IT Asset Management Lifecycle
• ITAM Lifecycle Process Steps and Lifecycle Process Management
• Roles and Responsibilities
• Module Summary

Module 03: Techniques for Assessing Organizational Readiness for IT Asset Management

• Software Asset Management Self-Assessment Methodology
• Benefits of Self-Assessment
• What to expect from an Asset Management Audit/Review
• Module Summary

Module 04: IT Asset Management and IT Service Management Integration

• How ITAM and ITSM fit together
• IT Asset Management: Value to the Business
• IT Asset Management and IT Service Management Implementation Possibilities
• ITAM Project Management Techniques
• Module Summary

Module 05: Technology Considerations

• Selecting an appropriate IT Asset Management Technology
• Key ITAM Technology Requirements
• Technology Integration Considerations
• Compliance Considerations
• Module Summary

Module 06: Case Study: The Lemonade Stand

Module 07: Organizational Change and the Influence of IT Asset Management

• Organizational Change Management (OCM) Defined
• OCM and ITAM: The need to Address People, Process and Technology
• Demand Management
• Module Summary

Module 08: Additional Tools

• HR/Call Center Coordination
• Inventory Management Tools
• TCO, ROI and VOI Tools
• Agreement and Negotiation Tools
• Measurement and Key Performance Indicators (KPI’s)
• Module Summary

Module 09: ROI, VOI & TCO: A Deeper Dive

• Overview of Return on Investment and how it relates to IT Asset Management
• Toolsets Available
• Deploying Tools: Tips, Tricks, Pitfalls, Lessons Learned
• Module Summary

Module 10: Certification Overview

• ITAM Certifications Available
• ITSM Certifications Available
• Why Certify: The Value of Certification
• Module Summary

Module 11: Business Process Re-Engineering & ITAM

• How to create IT Asset Management Process Models
• Guidance on Facilitating Business Process Re-Engineering Workshops
• Building an IT Asset Management Workflow:
  • Stakeholder Analysis Considerations
  • IT Financial Management Considerations
• Module Summary

Module 12: Deployment Strategies: The ITAM Project Plan

• Considerations for building your ITAM project plan – People
• Considerations for building your ITAM project plan – Process Integration and Measurement
• Considerations for building your ITAM project plan – Technology Thoughts
• Module Summary

Module 13: Why ITAM is important for Process Integration in IT

• ITAM and Configuration Management: A Deeper Dive
• Building the ITAM Workflow – Key Components
• ITAM Integration: A Fishbone Diagram Approach
• Module Summary

Module 14: Course Summary

• Key Definitions and Acronyms overview
• Key Benefits of ITAM
• Key Considerations when Implementing ITAM Processes
• Key Considerations when implementing ITAM Tools
• Module Summary