IT Governance and CobiT 4.1: A Comprehensive Overview

Course Description:

For many enterprises, information and the technology it supports are among its most valuable assets. To Manage IT Effectively an organization must understand and internalize the concepts of Value, Risk and Control. These concepts can also be described as the “core of IT Governance”.

There are numerous Best Practice Methodologies and Frameworks that can be used. For example, the IT Infrastructure Library (ITIL) provides a holistic framework for managing IT Services. Control Objectives for Information and related Technology (CobiT®) provides a set of good practices across a domain and process framework and presents activities in a manageable and logical structure.

Ultimately, to make IT more effective, IT should:

• Align IT to the business requirements
• Organize IT activities leveraging people, processes, partners and technology
• Identify resources required
• Define control objectives and measure performance
Assess controls

This awareness seminar provides information on IT Governance and how to implement it effectively. In addition, it provides an overview of how to use frameworks, such as ITIL, COBIT, and quality methodologies such as Six Sigma and TQM to add value to the enterprise.

Prerequisites:

None required

Course Objectives:

By the end of this session, you will be able to:
• Identify how IT management issues affect organizations
• Recognize the need for a control framework driven by the need for IT governance
• Recognize how standards and best practices can be used to improve IT Efficiency

Audience:

IT support staff, key business users, and senior IT management.
Review questions to solidify key concepts are provided at the end of each summary section of the presentation.

Modular Outline:

Section 1: Managing IT Effectively: Key IT Management Issues
Overview of Key IT Management Issues impacting organizations
IT and the Concept of Management Information
Terminology Overview: Key Definitions
Section Summary
Review Questions

Section 2: Frameworks: An Executive Overview
What is IT Governance?
Why use IT Governance?
How CobiT Supports IT Governance
Section Summary
Review Questions

Section 3: The CobiT Framework: A Deeper Dive
How CobiT can help support IT and Business Goals and Objectives
The Domains within the CobiT Framework
CobiT: Why is it “Controls-based”?
CobiT: The value of being ‘measurement driven’
Section Summary
Review Questions

Section 4: Maturity Models and Measurement Concepts Part I
The Maturity Model (Gartner, CMMI, CobiT)
Performance Measurement Overview
Balanced Scorecard Development
Strategies for measurement
Section Summary
Review Questions

Section 5: Measurement Concepts: Part II
Key Performance Indicators (KPI’s)
Critical Success Factors (CSF’s)
Performance Management Overview
The value of the RACI Chart
Section Summary
Review Questions

Section 6: Frameworks and Models: An Overview
Overview of the CobiT Framework Model and Domains
Overview of the CobiT Cube
Overview of ITIL
Overview of ISO 20000
There is no “Silver Bullet”: The concept of “Fit for Purpose” Implementation
Section Summary
Review questions

Section 7: The CobiT Framework Domains: Plan and Organize (PO) Overview
Plan and Organize Domain Overview
How the PO domain interrelates to the other CobiT Domains
Section Summary

Section 8: The CobiT Framework Domains: Acquire and Implement (AI) Overview
Acquire and Implement Domain Overview
How the AI domain interrelates to the other COBIT Domains
Section Summary

Section 9: The CobiT Framework Domains: Deliver and Support (DS) Overview
Deliver and Support Domain Overview
How the DS domain interrelates to the other COBIT Domains
Section Summary

Section 10: The CobiT Framework Domains: Monitor and Evaluate (ME) Overview
Monitor and Evaluate Domain Overview
How the ME domain interrelates to the other COBIT Domains
Section Summary

Section 11: Tying it Together
IT Governance Elements: Considerations for Maximizing Effectiveness
Mapping the CobiT Framework to IT Governance Focus Areas
Section Summary
Review Questions