Course Description: Soft Skills Development for the Technical Professional is often overlooked and underestimated in terms of the critical skills needed by technical professionals for success. Like a computer system requiring both hardware and software to provide system benefits, technical professionals need hard skills and soft skills in their Professional Development. This seminar provides an entertaining and informative set of practical tips and tricks that technical presenters can incorporate and addresses traps that they can fall prey to. This as a practical approach to integrating commonly used tools and improving both the presentation creation and delivery of technical topics that will appeal to a large segment of HP Technology Forum attendees. The ability to build clear technical messages and to communicate those messages is as important as the message itself. Major Topics:What makes a “magnificent” vs. “atrocious” technical presentation? Key tips and tricks for successful technical presentations Avoiding presentation delivery traps Answers vs. Questions Presentations Creation and Delivery The power and danger of technical metaphors The role of the brain Useful presenter tool bag items And much more Course Objectives: What’s exciting about it, why it’s important, where it’s going? It provides training aimed at technical professionals to improve their presentation creating and delivery skills It’s given by a practicing technical professional with teaching and presentation experience It provides real world, personal examples of “what to do” and “what not to do” Audience (Who should attend): IS/IT technical staff and managers, integrators, systems engineers and technical marketing personnel Anyone who wants to understand more about how one can create and present technical topics effectively from someone who has learned making every mistake in the book yet maintains a successful storage networking education business. Prerequisites: None Course Outline: Section: Overview Course Introduction Section: Development Teaching, Learning & Presenting Technical Presentations Creating Presentations Presenting & the Brain Practical Presentation Tools PowerPoint Tips Using Graphics Section: Delivery Tips, Tricks & Traps Fear & Nervousness The Opening Audiences Actions The Closing Listening Questions Answers Power Statements Summary Course Detail (Topics): Building Magnificent Technical Presentations Section: Overview
Course Introduction Section: Development Teaching, Learning & Presenting Teaching Excellence vs. Mediocrity Teacher’s Roles Definitions Teaching Learning Presenting Traditional Teaching vs. Presenting Lots of Help Adult vs. Youth Learning The Training Model Learning Methods Keys to Improving Present Skills Presenting Well Subject Matter Expertise (SME) Presenter Speaking Style Presentations 101 Common & “Not so Common” Mistakes Presentation 10 Commandments Delivery Guidelines The Training Cycle The Systematic Approach Myths About Teaching Adults The Teaching Vision Technical Presentations Types of Presentations New Kinds of Presentations Tips for Creating Technical Presentations Be Successful – Be Impressive Technical People Work Backwards Technical People are Squirrels Making a Pile “Bloatation” & Whittling Phrase to Live By Technical People & Passion Creating Presentations The Problem with Most Technical Presentations Multitasking Does Not Work Presentation Require Real Work Three Part Communication Content Delivery Context Informative Planning Worksheet Know Your Purpose Ideas for Technical Presentations KISS Know Your Topic Know Your Audience Know Your Logistics Power Sound Bites (PSB) Organization From Fact Giver to Story Teller Above All Advice –Passion Creativity & Passion Body of the Presentation The I-B-C Format According to Aristotle Wilbur Howell and the Central Theme Speaking in 3’s Key Points Order & Chaos Organizing Content Be Great Fast Introductions Practice Tips Attention Deficit Number are Not Your Friends Final Draft Tools Rehearsal It’s a Safari: Remember to Guide Presenting & the Brain The Brain Left vs. Right Brain 5 Major Functions Timing and the Brain The Brain Stimuli: Multiple Sensory Experiences Creating a Learning Environment Learning Percentages Multiple Intelligences On Techniques Patterns Metaphors Note Taking Note Making Mind Mapping Mind Mapping Laws Mind Map Benefits Practical Presentation Tools Presentation F/X Writing Tablets Presentation Remotes Flip Charts & White Boards PowerPoint Tips PowerPoint Isn’t Boring PowerPoint Presentation or File Presentation keyboard shortcuts Using another’s PowerPoint File Hiding slides for the live presentation Killing two birds with one stone Remove ending Blank Slide Setting Triggers Presenter read the slides Long lists Hyperlinks for presentation structure PowerPoint Do’s and Don’ts PowerPoint Success Rules Using Graphics Graphic Secrets for Business & Technical Professionals Finding Images Using Compelling Imagery Choosing the Right Images Good Design Lose the Bullets Better Presentations One Thought per Slide Section: Delivery
Tips, Tricks & Traps Fear & Nervousness Peoples Greatest Fears The Fear Factor Straddling the Line Fear Can Be a Good Thing Overcoming Nervousness Things to Do When You are Nervous Conquering Fear The Opening Names Icebreakers Classic Opening Gambits Begin with a BANG! Audiences Your Audience is a Mirror Look at the Audience Audience Types Captive Pragmatic Socially Motivated Committed Audience Participation Kinesthetic Connections Beyond Games: Sharing Stories Are They Paying Attention? OADD Fight MEGO Speak to Each Individual Speak to a Large Audience Grab Attention Establishing Rapport Speaking their “Language” Handling Difficult Audiences Actions Smiling Stand and Wait Stance and Movement Capture Expectations Planning Spontaneity? Enjoy the Laughter You are the Best Visual The Education Process William Tell’em KISS More Tips Backward Chaining Hard First, Easy Last Plagiarizing Creatively RRR Drinking Water The Microphone The Lectern Be BIG Your Name Action Words The Illusionist Factor Help Them Laugh Have a Helper Be Human Have Fun The Closing The Elephant and The Audience Effective Closing Listening Two Ears, One Mouth Communication Process Problems Listeners Face 5 Kinds of Listening Good Listeners Worst Listening Mistakes Questions Successful Interactions Questions Are Questions More Important than Answers? Confucius Solutions vs. Learning The Importance of Questions Questions and Minefields Loving Yes or No Questions Questions and Wimps Hearing Questions Good Question is not a Good Answer Questioning Strategies Your Opening Question Question Types Recall Processing Application 80/20 Rule Your Worst Question Playful Questions Deferring Questions Question-Based Selling Asking Questions Eliciting Questions Responding to Questions Q&A Time Difficult Questions Unclear Questions Leading Questions I Don’t Know Answers Why are Answers Important The “Right” Answer Answering Questions Respect Their Response Answer Ownership Using Their Questions Dealing with Difficult Answers and Questions ABCs The “Wrong” Answer Power Statements Power Statements On the Face of It Communication Channels The Power of Body Language Let’s See Your Hands Make Natural Gestures Eye Contact Hold that Gesture The Power of Voice Tonality Your Voice is an Instrument Practice Saying Nothing PPPPPP The Power of Language A Few Words on Words Avoid Idioms Eliminate Disconnection Expressions Avoiding Weasel Words Positive Words The Flagrant Four The Thoughtful Three Summary Development and Delivery Technical Soft Skills are Critical Conclusions
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